For the present project, the technique of business process benchmarking is applied to review, analyse and document best practices in business processes in 30 excellent local companies in Hong Kong and (e.g., winners of Hong Kong Top Ten Brandnames Awards) to adapt these best business processes to local SMEs in Hong Kong. The knowledge created and the skill identified for the best business processes for SME operations will be made available on website, accessible by all SMEs in Hong Kong SAR. Active learning facilitation instruments in the form of training workshops and seminars would also be designed to supplement web-based learning.

This project is co-organised by the Chinese Manufacturers' Association of Hong Kong and the City University of Hong Kong; implemented by the CMA - CityU Centre for Entrepreneurial Development and funded by the SME Development Fund of the Trade and Industry Department, HKSAR Government.